Returns and Exchanges
We accept exchanges within 14 days from the delivery date. All exchanges has to be done by mail and we will not be responsible for any lost mails. Engravable items are not eligible for exchange.
Please email us at firstname.lastname@example.org with your name, order number and reason for exchanging.
Exchange is valid only if:
- A wrong item is sent to you
- You've ordered a wrong size
- Engraving mistake was made by us
Please note that we do not cover the shipping cost of returning the item to us. To ensure that your return item reaches us safely, we would advise customers to return their item via recorded delivery. We would not be responsible for any lost mail. All replacement item will be sent via JNE regular free of charge.
However, if the cause of exchange is due to an engraving mistake made on our part, we will cover the shipping fee for both ways.